Economics

Working from home can work well

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Science  12 Dec 2014:
Vol. 346, Issue 6215, pp. 1339-1340
DOI: 10.1126/science.346.6215.1339-e

In the U.S., telecommuting is most commonly observed for employees in the highest and lowest income deciles, yet there is little evidence about its benefits. Bloom et al. carried out the first randomized control trial of this management practice and report that performance of at-home workers increased by 13%. They found that Ctrip, a large, China-based travel agency, experienced lower turnover among its call-center workers, who also reported greater job satisfaction. When this program was rolled out to the entire company, some of the at-home employees elected to return to the office, whereas others switched to working from home; this reassortment improved the overall performance gain to 22%.

Quart. J. Econ. 10.1093/qje/qju032 (2014)

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